Privacy notice
This notice explains what information the railweld.co website collects: the details you send us through the demo request form, and the standard records kept when you visit. It covers this website only. The RailWeld app has its own terms.
What we collect
When you send the form, we collect:
- your name
- your work email address
- your organisation
- your role, if you give it
- your message
- the date and time you sent it.
We don't store your IP address with your enquiry.
When you visit the website
Like most websites, our hosting provider (Google Firebase) keeps a standard log of each request to the site: the IP address it came from, the date and time, the page or file requested, and your browser type. We use these logs to keep the site secure and working, and to see in general terms which organisations' networks the site is visited from. To do that we look up who an IP address is registered to in the public internet registries. We don't use the logs to identify individual people.
The logs are deleted automatically after 30 days.
We also use Google Analytics to count visits and see which parts of the site are used. It sets cookies in your browser (their names start with _ga) and sends Google information such as the pages you view, how you arrived at the site, your device and browser type, and your approximate location (to city level). Google Analytics doesn't store your full IP address. Google may handle this information outside Australia, including in the United States. To opt out, block cookies in your browser or use Google's opt-out browser add-on.
The website sets no other cookies and uses no other tracking tools.
Why we collect your enquiry
Only to reply to your enquiry and arrange a demonstration if you asked for one. We don't use your details for marketing, and we don't sell or share them with anyone else.
Where it is stored
Your enquiry is stored in Google Cloud Firestore, in Google's Sydney region (australia-southeast1).
A copy is emailed to our mailbox, info@railweld.co, which is hosted by Microsoft. The email is sent by a transactional email service, Resend, Inc., which processes it on our behalf. These providers may handle data outside Australia, including in the United States.
How long we keep it
We keep enquiries for 24 months after our last contact with you, then delete them, unless you become a customer, in which case we keep the correspondence for as long as we need it for that relationship.
Your choices
You can ask to see the details we hold about you, ask us to correct them, or ask us to delete them at any time. Email info@railweld.co and we'll do it and confirm by email.
Contact
Questions or complaints about privacy: info@railweld.co.
Last updated: 11 November 2026.